CozyCat Return & Refund Policy

Last Updated: August 5, 2026

Thank you for shopping with CozyCat. We want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

The following items cannot be returned:

• Items marked as Final Sale
• Gift cards
• Items damaged due to misuse after delivery

3. How to Start a Return

To start a return, email us at cmpsupport.official@gmail.com with:

1. Your order number
2. The item(s) you'd like to return
3. The reason for the return

Our team will respond with return instructions and, if applicable, a return shipping address. Please do not send items back before receiving confirmation from us.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at cmpsupport.official@gmail.com with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.

5. Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund is approved.

• Approved refunds are processed to your original payment method within 5–10 business days.
• Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
• Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you'd like a different size, color, or product, please return the original item (once approved) and place a new order.

7. Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items sent without tracking.

8. Late or Missing Refunds

If you haven't received a refund yet:

1. Double-check your bank account.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time before a refund shows up.

If you've done this and still haven't received your refund, please contact us at cmpsupport.official@gmail.com.

9. Contact Us

If you have any questions about this Return & Refund Policy, please reach out:

CozyCat Email: cmpsupport.official@gmail.com